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"My father was an absolutely wonderful human being. From him I learned to always assume positive intent. "

As a Daymaker, all of a sudden everything you do, whether it's letting someone merge into traffic or simply offering the waitress a friendly smile of appreciation for serving you, creates what I call "perfect moments."

One of the most inspiring leaders I've met in the last several years does not run a Fortune 500 company, did not launch a startup in his garage, and has not led an army. He's a schoolteacher. But his persuasion skills are so effective they should be adopted by anyone who manages anyone.

How do you deal with criticism? I think the first reaction for most of us is to defend ourselves, or worse yet to lash back.